At Kerith Counselling Service (KCS) we are committed to protecting and respecting your privacy. This policy explains when and why we collect your personal data and what we do with it.
This policy may change from time to time. If this happens we will contact you to ensure you are happy with any changes.
What is your Personal Data?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (GDPR).
Who are we?
Kerith Counselling Service Ltd (KCS) are the data controllers (contact details below). This means we decide how your personal data is processed and for what purposes.
KCS is a Scottish Charitable Incorporated Organisation, charity number SC032200. Our registered office is: 23 Montgomery Street, The Village, East Kilbride G74 4JS
How do we process your personal data?
We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
Depending on the preferences you select at the time of providing your personal information, we use your personal data for the following purposes:
- To communicate with you regarding dates and times of sessions and your attendance
- To inform you of news, events, initiatives and meetings connected to the work of KCS
- To seek your views or comments on the services we provide.
- To receive payment for sessions on our website
We review how long we keep your personal information for on a regular basis and give you the choice as to whether we keep your information for the standard period of 5 years, or you may choose to have your clinical notes destroyed immediately following the end of you counselling period with us. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Sharing your personal data
Your personal data will be treated as strictly confidential and will only be shared with the relevant staff/team of KCS who have legitimate business reasons for requiring the information in order to carry out their services. We will not share your data with third parties outside of KCS.
What are your rights?
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data
- The right to request a copy of your personal data which KCS holds about you;
- That KCS corrects any personal data if it is found to be inaccurate or out of date eg. Change of address
- Your personal data is erased when it is no longer necessary for KCS to retain such data;
- To withdraw your consent to the processing at any time;
- To request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means];
- Where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- Object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics];
- Lodge a complaint with the Scottish Information Commissioner’s Office.
Changes to this policy
To exercise all relevant rights, queries or complaints, please in the first instance contact the Counselling Manager of KCS at 23 Montgomery Street, The Village, East Kilbride G74 4JS.
You can contact the Scottish Information Commissioners Office on 01334 464 610 or via email firstname.lastname@example.org or at the Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS.